Cancellation Policy
You may cancel your order only before it is dispatched. Once shipped, cancellations are not possible because our products are food-grade consumables.
To request a cancellation (before dispatch), email:
customercare@theinstabrew.com
Refunds (if applicable) will be processed to the original payment method within 7–10 business days.
Return & Replacement Policy
Because our products are consumable tea and coffee premixes, we do not accept returns for any reason, including taste preference, opened/used items, or fully correct deliveries.
Replacements Are Allowed ONLY If:
- Wrong product was delivered
- Product arrived damaged
Replacement Conditions
- Contact us within 48 hours of delivery
- Provide clear photos/videos of the issue
- Product must be unused and in original packaging (if damaged but sealed, replacement still applies)
How to Request a Replacement
Send the following to customercare@theinstabrew.com:
- Order number
- Clear photos/videos of the issue
- Your contact details
Our team will respond within 24–48 hours.
